We call it the “Terrapin Touch“, and it’s what we’re really known for: our willingness to communicate at all levels of your company to see how your team works, how your company does what it does, how you meet your customer and client expectations, how your firm interacts with key vendors, all of it.
Technology touches all those parts, and so do we.
Please take note how very different this is, especially these days. With the many new “MSP” (managed service providers) outfits in the marketplace, our high-touch/high-involvement approach is a refreshing change from the device-centric model MSP’s use.
Device-centric means the primary job of the service provider is keeping the computers running. If they have accomplished that, their job is done.
But it’s simply not enough to “keep the computers running”. Time and money (and payroll) can be wasted, and your company can be exposed to unnecessary risk to company finances and reputation, all while everything seems to be running just fine.
It’s simple, really. A device-based approach leaves out a key component to your business success: the people who work with those devices.
The personal touch, where the business technology specialist gets to know your business, people, and processes, and tailors the technology setup to enhance the company, just isn’t part of that model.
If you have a high level of technology expertise, and don’t mind spending the time to fill in the many blanks left out by the MSP approach, then that could be a good solution for your company.
Our approach and model is very different though. With Terrapin Networks you turn that over to us, leaving you and your team to make money doing what you’re good at: running your company.
Our personal service really sets us apart. It’s been our trademark for years.