Our Team

Tim and his team of systems engineers offer over 50 years of IT and business experience, making Terrapin not only the premier IT firm in Northern Michigan, but one with the distinction of knowing exactly what it takes to keep your business technology both successful and on point.

Tim Gillen

CNE | MCP Certified Engineer
President | Business Technology Specialist | IT Director

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Tim is the founder and President of Terrapin Networks. He is our lead IT architect, consultant, and technologist, as well as handling our business development. Tim serves as “virtual” IT Director for the companies and organizations supported by our Network Engineer Team.

As IT Director he meets with the executive team at an organization to set a proper and realistic strategy to assure the technology is in proper alignment with the organization’s mission and objectives. These strategy sessions include budgeting, planning, and setting an overall roadmap for achieving the technology and business goals the management team lays out.

With a special talent for gathering information and putting it together in common terms that any business leader can understand, Tim has been published in the Traverse City Business News and is a regular guest on WTCM Talk Radio in Traverse City, answering called-in questions on computers and technology.

Tim and his wife, Sue, reside in Traverse City, Michigan and have three grown children. Tim is an amateur astronomer in his spare time and he can never get enough of messing with computers. He and Sue are avid downhill skiers and also enjoy hiking in the Glen Lake area and throughout northern Michigan. Tim also helps out with stats and technology for the Traverse City Central Trojans football team.

When working with Tim Gillen as your IT Director, we are utilizing the Executive Layer of the Terrapin IT Support Layers.

Network Engineer Team

Peter Paul

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Remote IT Infrastructure and Management Services

MCP – Server Virtualization

Comptia A+ certification

Peter is our lead remote engineer and team leader. Through Velan Information Systems, a leading remote-based IT and ITES service provider, he leads a team of experienced IT professionals who are dedicated & and hard working, and provide seamless services to Terrapin Networks and our customers. Currently based in Coimbatore, India, Peter spent over 10 years in the US and Canada before moving back to India to be near his family. Peter has a Bachelors in Business Administration, a diploma in Information Technology, and over 20 years of experience in the IT/ITES industry. He leads a team of exemplary IT professionals who are dedicated & hard working, and provide seamless services to Terrapin Networks and their customers.

Tim works very closely with Peter on a daily (and nightly!) basis and has found him to be an invaluable asset to the Terrapin Tech Team, and a terrific leader for our partners at Velan.

Ricky Robertson

Team Leader – Remote IT Infrastructure and Management Services

Ricky Robertson has been working for Velan Info Services since its inception. Velan is the leading IT and ITES service provider in Coimbatore, India, providing remote support to companies all over the world, and works closely with Terrapin to provide top-notch, round-the-clock support to both Terrapin Networks and their small business customers. With over 20 years experience in the IT field, Ricky is a leader on the Velan team and oversees the system engineers working for the company as well as handling the day-to-day integrations and communications between his team of engineers and Terrapin’s.

Satheesh Shenoy

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Lead Technician – Remote IT Infrastructure and Management Services

Satheesh is the owner-operator and lead technician for the outsource IT company Network Admins. Based in Bangalore, India, Satheesh and his team of highly skilled IT technicians work hard to promote the idea that world-class technology should be available to all small and midsize businesses. Said of his company, “We pride ourselves in not only being experts in our field but providing our expertise to organizations in a cost-effective manner.”

Tim and Satheesh have a long-standing business relationship built on trust and experience. Over the last number of years, Satheesh and his team have proved time and time again to be a valuable asset not just to Terrapin’s business model, but to the many customers Terrapin works with as well. Satheesh is a valued member of our network team, and Terrapin is proud to have been in business with both him and his techs from Network Admin.

Help Desk/Service Coordination

Susan Gillen

Service Coordinator | Business Manager

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Sue is commonly your first “point of contact” when you contact Terrapin Networks, as she handles the phones and monitors the Help Desk email and web service requests. If you need it done, Sue will get it to the right person so progress gets made and your staff can keep working.

Sue has handled the business affairs of Terrapin Networks for many years, and is the Executive Assistant to our CEO and IT Director, Tim Gillen.  She has an Associate’s Degree from Northwestern Michigan College.

Sue is a Certified Master Gardener, a distinction attained through the MSU Extension Service. She’s had the wonderful experience of building a pond in her own back yard, and word has it she is creating a 10’x6’ mosaic masterpiece – on the side of her house!

Sue and her husband, Tim, reside in Traverse City, Michigan and have three grown children and two grandchildren. Sue especially enjoys outdoor physical activities like skiing and hiking, and enjoys using those master gardener skills gardening and landscaping.

Business Development

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Ruthy Kirwan

Marketing Director

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As Terrapin Network’s Marketing Director, Ruthy creates and distributes all web content, marketing and promotion materials, and is the voice of Terrapin on social media. When she’s not brainstorming marketing ideas or tweeting, she moonlights as a freelance recipe tester and developer for a number of online food brands and publishing houses.

Accounting/Finance

Rex Rudolph

CPA | Padgett Business Services
Virtual CFO

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A native of Traverse City and a graduate of TC Saint Francis High School, Rex has been working with local businesses for over 28 years. As Terrapin’s Virtual CFO, his experience makes him uniquely qualified to handle all the individual needs of any small business. Rex has his Masters in Accountancy from Ferris State University. He lives in Traverse City with his wife and children.