We have a unique way…
As a consulting, collaborative partner.
That sounds simple enough, and maybe even like what anyone else might say, but when you look a little closer it’s actually quite different.
It’s part of a small business tech system that starts with you, and your company.
It’s not only what Terrapin Networks can offer you as a small business, but figuring out what tech systems your business needs, and building from there.
As the business owner, you will have direct access to Tim Gillen. He will be your go-to “tech guy” for planning, budgeting, projects, as well as day to day issues.
Think of it as having a tech manager who is an actual arm of your company. We’re not just a vendor- we’re a part of your team.
Consulting and Collaboration
It all begins with a conversation between you and Tim – that’s the “consulting” part – where we get all the relevant options on the table in a way that you can understand.
This will help you to arrive at an “informed decision”, as it is critical that you know, and are comfortable with, whatever you are saying yes (or no) to. Then we implement what was decided on.
How the Process Works
Your staff, including an assigned point-of-contact if different from you, will generally run their communications and support requests through our Help Desk. The Help Desk is always staffed and can be much more responsive to the general “reactive support” issues that come up during the workday. We have a simple process for responding to those needs that really works well.
But the ability for you to connect with Tim when needed is very valuable. No quota-driven sales proposals, no “next tech available”, but direct access to someone who knows you and has taken the time to learn your business and needs. Tim is someone who understands your business from the standpoint of being a small business owner himself; not just a “tech guy” who has a quota to fill.
We partner with you, and we live your small business just like you do. Your deadlines and emergencies become our deadlines and emergencies. We make that promise to you.
Terrapin Networks isn’t run like a “break-fix” operation. We offer a dedicated tech team that manages and runs your company’s tech system, and we do it at small company prices.
Along with Tim’s dedicated attention to your business, we also offer a suite of products and protections that are tailored to your company so you only pay for what your small business tech system truly needs.
OUR PROCESS
How We Get There
We start with a formula that likely is similar to how you run your small business.
We ask a couple of key questions, then let the answers drive the solution.
WHAT, WHY, AND HOW
First, we ask these questions:
What are we trying to fix or improve?
Why does it matter to the business?
Then we work with you
We decide how to best fix or improve the problem/issue.
This is in contrast to the all-to-common way most tech people do things: they start with the how.
You’ve seen it: “Here’s this really cool tech gadget/software/service/etc.…” and you think – or maybe ask out loud: “Why? What will that fix or improve?” Too often, a good answer isn’t forthcoming.
A PLAN TO PROTECT
Design, protect, and optimize
So we make sure to ask, and answer, the ‘what’ and the ‘why’ before we move to the ‘how’. That’s sound business, and that’s the Terrapin Way.
To make all this work, we use a simple formula that works: Design, Protect, Optimize.
- Design the system to do what it needs to do.
- Protect the tech system, and the company, through properly applied security best practices on the tech system. Always.
- Optimize The system to run as efficiently as possible.