We have a unique way…
As a consulting, collaborative partner.
(some might even call us their “team nerd“!)
That sounds simple enough, and maybe even like what anyone else might say, but when you look a little closer it’s actually quite different.
It’s part of a small business tech system that starts with you, and your company.
It’s not only what Terrapin Networks can offer you as a small business, but figuring out what tech systems your business needs, and building from there.
As the business owner, you will have direct access to Tim Gillen. He will be your go-to “tech guy” for planning, budgeting, projects, as well as day to day issues.
Think of it as having a tech manager who is an actual arm of your company. We’re not just a vendor- we’re a part of your team.
Consulting and Collaboration
It all begins with a conversation between you and Tim – that’s the “consulting” part – where we get all the relevant options on the table in a way that you can understand.
This will help you to arrive at an “informed decision”, as it is critical that you know, and are comfortable with, whatever you are saying yes (or no) to. Then we implement what was decided on.
How the Process Works
Your staff, including an assigned point-of-contact if different than you, will generally run their communications and support requests through our Help Desk. That is always staffed and can be much more responsive for the general “reactive support” issues that come up during the workday. We have a simple process for responding to those needs that works really well.
But the ability for you to connect with Tim when needed is very valuable. No quota-driven sales proposals, no “next tech available”, but direct access to someone who knows you and has taken the time to learn your business and needs. Tim is someone who understands your business from the standpoint of being a small business owner himself; not just a “tech guy” who has a quota to fill.
We partner with you and live your small business like you do. Your deadlines and emergencies become our deadlines and emergencies. We make that promise to you. This isn’t a “break-fix” operation. This is a dedicated tech team that sets up and runs your small business tech system, at small company prices.
Along with Tim’s dedicated attention on your business, we also offer a suite of products and protections that are tailored to your company so you only pay for what your small business tech system truly needs.
How We Get There
We start with a formula that likely is similar to how you run your small business.
We ask a couple of key questions, then let the answers drive the solution.
First, we ask these questions:
What are we trying to fix or improve?
Why does it matter to the business?
Then we work with you
We decide how to best fix or improve the problem/issue.
This is in contrast to the all-to-common way most tech people do things: they start with the how.
You’ve seen it: “Here’s this really cool tech gadget/software/service/etc.…” and you think – or maybe ask out loud: “Why? What will that fix or improve?” Too often, a good answer isn’t forthcoming.
Design, protect, and optimize
So we make sure to ask, and answer, the ‘what’ and the ‘why’ before we move to the ‘how’. That’s sound business, and that’s the Terrapin Way.
To make all this work, we use a simple formula that works: Design, Protect, Optimize.
- Design the system to do what it needs to do.
- Protect the tech system, and the company, through properly applied security best practices on the tech system. Always.
- Optimize The system to run as efficiently as possible.