Help Desk

Welcome to the Terrapin Networks Help Desk

Please use the following contact information for technical support requests only. For all other inquiries please use the information and form on the Contact Us page, or email us directly at

Phone Support

Our business hours are Monday through Friday, 8:30AM – 5:30PM Eastern Time.
Phone: 231-941-2100
For emergency support outside of those hours, please call our toll-free number noted above and press “9″. This line is monitored by an operator 24/7. A Network Engineer is on call and will respond promptly.